SerenaSkin

Treat The Whole You, Not Just Your Skin

Natural Herbal Treatments for Eczema and Psoriasis

Policies

PRIVACY POLICY

We respect the privacy of all your personal information and intend to protect it. We will not trade, sell, or share your personal information to any third party.

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SHIPPING POLiCY

We ship worldwide. Orders are shipped within 24 hours of receipt, on business days only. Business days are Monday – Friday, excluding national holidays within the United States.

When your order is shipped, you will receive an e-mail confirmation that your order has shipped.

Orders are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class Airmail.

Delivery time: up to 10 business days.

Shipping/Handling Fee: Free shipping/handling for all orders over $100.00

For international orders. Please note! Occasionally there might be a delay at your country’s customs and please understand we are not liable for held parcels, or fees incurred.

All orders are packed discreetly ensuring your complete privacy. If you need to change your shipping address after placing the order, go to the Contact us page, and indicate your name, transaction ID number and a new address. We will reply promptly.

If you have any further questions do not hesitate to Contact us.

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PAYMENT PROCESSING

We do not handle or store any credit card information. All payments are processed securely through Pay Pal, the most trusted payment processor on the internet.

You can pay by Visa, Master Card, American Express, Discover credit cards, e-checks, Pay Pal account.

We also accept payments by Money Orders.

The address for Money Orders is:

SerenaSkin
PO BOX 31477
Aurora, CO 80041

We are required by law to collect 4.35% sales tax on Colorado orders.

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REFUND POLICY

We refund only first-time orders that do not exceed $85 (shipping and handling fees not included). A refund will only be available for 45 days after the order is placed and will be issued upon the return of the product(s).

Shipping/handling fees are not refundable.

In order to receive a refund please ship the remainder of your order to the address:

SerenaSkin
PO BOX 31477
Aurora, CO 80041

Do not forget to include copy of your receipt or your name and address. We will refund your money on the same day we receive the product(s).

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LEGAL DISCLAIMER

There are no known side effects to SerenaSkin products to date. Our products are an herbal medicine which is not regulated by the FDA. All information on this site should be taken as advice and not as a substitute for professional medical assistance. SerenaSkin products are not intended to diagnose, treat, cure or prevent any disease.

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LIMITATION OF LIABILITY

SerenaSkin will not be liable for damages of any kind including without limitation direct, indirect, punitive and consequential damages, arising out of or in connection with the purchase order, terms of payment, the site, the services, or those resulting from any goods purchased or obtained or transactions entered into through the services.

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